We help Medicare Advantage plans and value-based provider organizations deliver superior healthcare that helps improve outcomes for people at home.
As the healthcare industry moves from volume to value, paying attention to high and rising-risk populations has never been more important.
Managing chronic conditions, helping with behavioral health and social determinants of health (SDOH), and encouraging members to take an active role in their own health and wellness are key to improving quality and outcomes, reducing avoidable utilization, and lowering costs. But it takes time.
Your staff needs to talk to the members who need them right now. But they simply can’t reach as many members as our virtual care assistant, MyEleanor, can. Plus, she speaks English and Spanish, with more language capabilities on the way.
MyEleanor expands your reach to the most vulnerable populations you serve, all while gathering actionable data to track population health trends and identify risks in groups and individuals. In one partnership with a large Midwest health plan, MyEleanor’s average weekly member reach was nearly 90%, well above industry standards.
MyEleanor catches small problems before they become larger, costlier ones that require emergency care, hospitalization, rehab, or care at specialty facilities. MyEleanor takes a comprehensive approach to keeping seniors safe and healthy at home: ensuring they’re managing their chronic conditions and taking their medications regularly, monitoring risks of costly events such as falls, and keeping them connected to their care teams, providers, pharmacies, and community-based services.
Patients with chronic conditions cost the healthcare system about five times more than people without them. MyEleanor’s custom, evidence-based call scripts can target the most costly diseases with a focus on wellness, prevention, access to timely care, and helping patients manage their symptoms and conditions at home.
Failure to take prescribed medications costs more than $100 billion a year in excess hospitalizations and is a huge factor in chronic care management and health outcomes. MyEleanor asks seniors all about their medications: Have they missed any doses? Do they need refills? Are they taking them as prescribed? In one program, MyEleanor revealed that 10% of members were not taking their medications regularly.
Falls and related medical costs among adults age 65 and older cost the healthcare industry about $50 billion a year. And the best predictor of a fall with serious injuries is a fall or near falls. In one program, MyEleanor detected and reported three times more falls and near falls than the organization’s care managers discovered on their own. Further, the proprietary technology that powers MyEleanor can detect patients who are at risk for a fall in the future and continue to check up on them each time she calls.
MyEleanor helps identify the social, environmental, and economic disparities that, according to the Centers for Medicare & Medicaid Services, can have “a greater impact on health outcomes than the actual delivery of health services.”
In addition to alerting care teams, MyEleanor shares information about services, solutions, community organizations, and other resources directly with participants.
Seniors living at home are at especially high risk for loneliness and isolation, which can have a profound impact on well-being and health outcomes, affecting cardiovascular health, immune function, cognition, ability to sleep, behavioral health, and more. Participants often tell us that MyEleanor’s friendly voice checking in on them regularly makes them feel less isolated and more cared for.
MyEleanor helps participants engage in their own care by ensuring they get scheduled wellness exams and that they’re seeing their specialists on time — a key to improving outcomes. The scalable platform can also send out vaccination reminders, provide general wellness education and questionnaires, and explain health and wellness services and benefits.
The link between mental health and physical health is well-established. When left untreated, mental illness can increase the likelihood of heart disease and increase the risk of other major chronic illnesses, such as diabetes and stroke. MyEleanor detects changes in mood by analyzing not only what members say, but also how they say it.
People really respond to MyEleanor’s conversational style, often sharing information with her that they might not tell their physician or health plan. Calls usually last more than four minutes, and some calls last much longer. Surveys show most participants who participate in regular calls with MyEleanor feel more connected to their care team and health plan — that someone cares about their health and well-being enough to check in on them.
Want to learn more about how MyndYou can help your organization reach its unique population health goals? Let’s talk about how we can customize MyEleanor to help your team best help your members.