How It Works

 

MyndYou does what no other platform is doing today. Our AI-powered virtual care assistant, MyEleanor, extends your member reach by calling high- or rising-risk populations and triaging them using our proprietary data analytics engine. Eleanor detects subtle changes in a patient’s voice, listening to what they and how they say it.

 

Expanded Reach

Eleanor expands member reach and increases touchpoints to maximize the productivity and effectiveness of care teams.

When she detects a change in health status that requires follow-up, the Eleanor sends HIPAA-compliant alerts, transcripts, and actionable data to care teams, allowing them to focus on the members who need them the most. The platform can also conduct surveys, questionnaires, and screenings.

Engaged Members

The MyEleanor platform actively engages members in their own health and in their home environment with meaningful, personalized conversations, becoming
the “voice” of your health plan.

Eleanor boosts member satisfaction and experience and promotes health and well-being by providing a sense of connection and continuous support.

Eleanor can also share information directly to members, including plan benefits, behavioral health hotlines, and information about community-based services.

Eleanor becomes the plan’s eyes and ears, helping to build a strong relationship with your members.

Lower Care Costs

Eleanor detects changes and deteriorations early — before they escalate.

Even better, it can help predict some of the costliest episodes, including falls and medication non-adherence, so you can intervene. This helps health plans reduce high-cost and unnecessary utilization, including ED visits and hospital admissions.

How It Works

MyndYou’s clinical team helps you

MyndYou’s clinical team helps you select vulnerable populations, based on pre-determined criteria that will help you reach your program goals.

We then customize our evidence-based scripts

We then customize our evidence-based scripts to meet the needs of your member population and Eleanor begins enrollment outreach.

Eleanor calls participants on their selected day/time

Eleanor calls participants on their selected day/time and engages them in meaningful conversations about their health, medication adherence, chronic condition management, and more.

Members receive helpful and customized information

Members receive helpful and customized information that helps them better control their conditions, including referrals, health tips & reminders, health benefit & hotline numbers.

Track, triage, and
coordinate care

Track, triage, and coordinate care using our reported actionable insights and priority alerts. Delivered via your platform or ours.

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Putting It All Together

Expanded reach, lower costs, more engaged members:
Eleanor gets measurable results.

In one partnership with a large Midwest health plan, Eleanor’s average weekly member reach was nearly 90%, well above industry standards.

In a cohort of seniors with multiple chronic conditions, Eleanor detected and reported three times more falls than care managers and discovered that 10% of members were not taking their medications regularly

Across multiple implementations, 84% of participants felt more connected to their health plan after participating in calls with Eleanor.

 

Listen to Eleanor in Action

These are demo recordings based on real patient conversations
with Eleanor, with full consent from recorded parties.

Medication
nonadherence

During their sixth biweekly call, Eleanor learns “Ed” is almost out of his pain medication. Eleanor alerts his care team or pharmacist that he needs a refill for his pain medication.

SDOH issue
flagged

“Elizabeth” tells Eleanor during their eighth weekly call that she’s having trouble getting groceries because of the pandemic. Eleanor sends a report to the care team and shares information about community resources with Elizabeth.

Fall
Risk

During their third call, Eleanor detects “Pat” is at risk for a fall. Eleanor sends a high-priority alert to her care team. Eleanor continues to assess her for signs of risk, such as dizziness, in future calls. 

Learn More About Who We Serve

 

Learn how our fully scalable and customizable platform can help you meet your quality, population health, engagement, and other goals. Our team of clinical and technology experts will get you up and running quickly — so you can focus on addressing your members’ needs.