How It Works

MyndYou does what no other platform is doing today. Our AI-powered virtual care assistant, MyEleanor, calls your most at-risk patients and engages in a personalized, dynamic AI conversation with them to learn about their health — and their lives. Since MyEleanor also can detect subtle changes in a patient’s voice, it uses all this data to triage a patient using our proprietary data analytics engine.
line

Expanded Reach

Eleanor expands patient reach and increases touchpoints to maximize the productivity and effectiveness of care teams.

When MyEleanor detects a change in health status that requires follow-up, it sends HIPAA-compliant alerts, transcripts, and actionable data to care teams, allowing them to focus on the members who need them the most. MyEleanor also can proactively seek information by conducting surveys, questionnaires, and screenings.

Engaged Patients

The MyEleanor platform actively engages patients in their own health and in their home environment with meaningful, personalized conversations, becoming

the “voice” of your health plan

Eleanor boosts patient satisfaction and experience and promotes health and well-being by providing a sense of connection and continuous support.

Eleanor can also share information directly to patients, including plan benefits, behavioral health hotlines, and information about community-based services.

Eleanor becomes the plan’s eyes and ears, helping to build a strong relationship with your patients.

Lower Care Costs

Eleanor detects changes and deteriorations early — before they escalate.

Even better, it can help predict some of the costliest episodes, including falls and medication non-adherence, so you can intervene. This helps health plans reduce high-cost and unnecessary utilization, including ED visits and hospital admissions.

line

Lower Care Costs

Clinical

MyndYou’s clinical team helps you select vulnerable populations, based on pre-determined criteria that will help you reach your program goals.

phone

We then customize our evidence-based scripts to meet the needs of your patient population and Eleanor begins enrollment outreach

chat

Eleanor calls participants on their selected day/time and engages them in meaningful conversations about their health, medication adherence, chronic condition management, and more.

chart

Patients receive helpful and customized information that helps them better control their conditions, including referrals, health tips & reminders, health benefit & hotline numbers.

phone

Track, triage, and coordinate care using our reported actionable insights and priority alerts. Delivered via your platform or ours.

gradient

Putting It All Together

Expanded reach, lower costs, more engaged members:

Eleanor gets measurable results.

In one partnership with a large Midwest health plan,

Eleanor’s average weekly member reach was nearly 90%, well above industry standards.

In a cohort of seniors with multiple chronic conditions

Eleanor detected and reported three times more falls than care managers and discovered that 10% of patients were not taking their medications regularly.

Across multiple implementations,

84% of participants felt more connected to their health plan after participating in calls with Eleanor.

Listen to Eleanor in Action

These are demo recordings based on real patient conversations with Eleanor, with full consent from recorded parties.

medical

Medication nonadherence

album-art

00:00

During their sixth biweekly call, Eleanor learns “Ed” is almost out of his pain medication. Eleanor alerts his care team or pharmacist that he needs a refill for his pain medication.

Worldwide

SDOH issue flagged

album-art

00:00

“Elizabeth” tells Eleanor during their eighth weekly call that she’s having trouble getting groceries because of the pandemic. Eleanor sends a report to the care team and shares information about community resources with Elizabeth.

Crutch

Fall Risk

album-art

00:00

During their third call, Eleanor detects “Pat” is at risk for a fall. Eleanor sends a high-priority alert to her care team. Eleanor continues to assess her for signs of risk, such as dizziness, in future calls.

Learn More About Who We Serve

Learn how our fully scalable and customizable platform can help you meet your quality, population health, engagement, and other goals. Our team of clinical and technology experts will get you up and running quickly — so you can focus on addressing your patients’ needs.

Listen as Eleanor makes a call...

Hear Eleanor, our active-listening virtual care assistant, in real life conversations with patients and members:

album-art
00:00

Eleanor isn’t your average voice bot: She’s conversational, personable, and engaging. Eleanor can also be customized to converse with your unique populations (in English or Spanish) and to deliver targeted messaging to achieve your outreach goals.