Eleanor expands patient reach and increases touchpoints to maximize the productivity and effectiveness of care teams.
The MyEleanor platform actively engages patients in their own health and in their home environment with meaningful, personalized conversations, becoming
the “voice” of your health plan
Eleanor boosts patient satisfaction and experience and promotes health and well-being by providing a sense of connection and continuous support.
Eleanor can also share information directly to patients, including plan benefits, behavioral health hotlines, and information about community-based services.
Eleanor becomes the plan’s eyes and ears, helping to build a strong relationship with your patients.
Eleanor detects changes and deteriorations early — before they escalate.
Even better, it can help predict some of the costliest episodes, including falls and medication non-adherence, so you can intervene. This helps health plans reduce high-cost and unnecessary utilization, including ED visits and hospital admissions.
Eleanor calls participants on their selected day/time and engages them in meaningful conversations about their health, medication adherence, chronic condition management, and more.
Patients receive helpful and customized information that helps them better control their conditions, including referrals, health tips & reminders, health benefit & hotline numbers.
Expanded reach, lower costs, more engaged members:
Eleanor gets measurable results.
Eleanor’s average weekly member reach was nearly 90%, well above industry standards.
Eleanor detected and reported three times more falls than care managers and discovered that 10% of patients were not taking their medications regularly.
84% of participants felt more connected to their health plan after participating in calls with Eleanor.
These are demo recordings based on real patient conversations with Eleanor, with full consent from recorded parties.
During their sixth biweekly call, Eleanor learns “Ed” is almost out of his pain medication. Eleanor alerts his care team or pharmacist that he needs a refill for his pain medication.
“Elizabeth” tells Eleanor during their eighth weekly call that she’s having trouble getting groceries because of the pandemic. Eleanor sends a report to the care team and shares information about community resources with Elizabeth.
During their third call, Eleanor detects “Pat” is at risk for a fall. Eleanor sends a high-priority alert to her care team. Eleanor continues to assess her for signs of risk, such as dizziness, in future calls.
Learn how our fully scalable and customizable platform can help you meet your quality, population health, engagement, and other goals. Our team of clinical and technology experts will get you up and running quickly — so you can focus on addressing your patients’ needs.
Hear Eleanor, our active-listening virtual care assistant, in real life conversations with patients and members:
Eleanor isn’t your average voice bot: She’s conversational, personable, and engaging. Eleanor can also be customized to converse with your unique populations (in English or Spanish) and to deliver targeted messaging to achieve your outreach goals.