Remote position in the U.S.
Overview:
We are seeking a dynamic and experienced Customer Success Manager (CSM) to join our innovative digital health team. The ideal candidate will have a strong background in project management within healthcare environments, coupled with a passion for customer satisfaction and improving healthcare outcomes through technology. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and ongoing satisfaction of our digital health solutions among our client base.
Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering strong relationships and understanding their unique needs and objectives.
- Conduct regular check-ins and proactively engage with clients to gather feedback, address concerns, and identify opportunities for additional value delivery.
Implementation and Onboarding:
- Lead the implementation process for new clients, ensuring a seamless transition from sales to onboarding.
- Develop and execute customized implementation plans tailored to each client’s requirements, timeline, and objectives.
Value Definition and Delivery:
- Collaborate closely with clients to understand their specific goals, challenges, and desired outcomes related to our digital health product.
- Proactively identify opportunities to enhance value delivery and drive ROI for clients through ongoing engagement, education, and support.
Continuous Improvement:
- Track and measure the impact of our digital health solution on customer outcomes, providing regular reports and insights to demonstrate value and drive client retention and satisfaction.
- Collaborate with internal teams to prioritize and implement product enhancements, new features, and updates to meet evolving customer needs.
Preferred Qualifications
- 3+ years of experience in customer success, account management, project management, or related roles within the healthcare industry.
- Strong background in project management, with experience leading complex projects in healthcare environments.
- Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with customers at all levels.
- Proven ability to drive results, meet deadlines, and exceed client expectations in a fastpaced, dynamic environment.
If you’re passionate about leveraging technology to improve healthcare outcomes and have a track record of success in customer success and project management within healthcare environments, we’d love to hear from you. Apply now to join our growing digital
