The MyEleanor virtual assistant calls Medicare Advantage members to assess their health status using personalized clinical questionnaires. During the call, MyndYou’s analytics engine is working in the background, powered by neuroscience and artificial intelligence (AI), listening to both verbal and nonverbal cues to detect subtle changes in health. The platform detects medical and behavioral problems and social determinants of health (SDOH) concerns and elevates them to the plan’s care management team.
These are demo recordings based on real patient conversations with Eleanor, with full consent from recorded parties
For MA Health Plans
MyEleanor’s automated calls effectively triage members, so Medicare Advantage plan care managers can focus their time and effort on the members who need them most. It maximizes productivity and expands member reach and the number of touchpoints. It can also reduce utilization, including unnecessary and costly ED visits and hospitalizations. In one survey, 84% of participants said the calls made them feel more connected to their health plan—the kind of engagement that has a direct impact on CAHPS experience scores and member retention.
For MA Health Members
With its user-friendly interface, MyEleanor promotes physical and mental health and well-being by providing a sense of connection and continuous support. Participants look forward to their calls from MyEleanor: A large MA health plan achieved an 81% call answer rate using the platform, with the average call lasting more than four minutes. Three months into another program, 90% of participants said they wanted to continue getting the calls, showing how MA plans can use the tool to boost retention and build affinity among their members.
How it works
MyndYou does what no other member engagement platform is doing today—using sophisticated technology and predictive analytics to detect subtle changes in each member’s voice, which often indicates an underlying behavioral health or medical problem, to identify members that need an in-person follow-up.
MyndYou’s predictive analytics engine applies three levels of analysis:
Natural language processing to identify spoken health concerns
Sentiment analysis to detect the member's overall mood
A novel voice analysis to identify subtle changes in prosody that correlate with health conditions
It’s easy to customize, simple to use and a snap to launch, delivering results—and value—quickly.
MyndYou is a health-tech company that helps Medicare Advantage health plans increase member engagement and remotely monitor, detect, and manage emerging medical conditions in a cost-effective way. The company uses a proprietary combination of Natural Language Processing and AI to provide insights into the evolving health status of at-risk and older adults in their homes.