talks with
Listen in as Eleanor makes a phone call...
See how Eleanor, our AI-powered virtual care assistant, sounds in real life conversations with patients and members. The following is based on an actual phone call with a real patient (whose name has been changed to protect her privacy).
Eleanor isn’t your average voice bot: She’s conversational, personable, and engaging. Eleanor can also be customized to converse with your unique populations (in English or Spanish) and to deliver targeted messaging to achieve your outreach goals.
Hi, this is Eleanor calling from Assure Health. Is this Jenny?
Eleanor
Yes, this is Jenny speaking.
Jenny
Hi Jenny, I'm following up on our previous phone call, did you get your medications?
Yes. Thanks Eleanor.
I would also like to remind you that you have a doctor's appointment coming up on November 2nd 9:20am.
I remember.
Good. How are you today?
Not great, I’m in pain, my knee is really bothering me, I’m having trouble bending it and walking in general. It’s really uncomfortable and swollen.
I’m so sorry to hear that. Would you like me to connect you with someone from the care team to address this issue?
No. I don't think it's urgent. But it will be great if my care manager can call me back later this week.
No problem, do you have a time preference for the care manager call?
Mornings usually work better for me.
I’ll take note of that and share it with your care team. Would you like us to talk a little bit more?
Yes. That will be nice.
Great. Can you share with me one thing that made you smile this week?
Umm [short giggle] My daughter sent me this video of my grandson running around the house singing this song he learned from me. That was very cute. I love my grandkids. My daughter is such a good daughter, always comes to visit me, making sure I’m not lonely and that I’m taking my medications.
That’s great. I’m glad to hear that!
Jenny I’ll be calling again next week at our scheduled time. I hope you feel better soon and have a good rest of the day.
Bye Eleanor. Thank you!
Learn more about Eleanor by seeing recent results, reading testimonials from health systems we are working with, and get in touch with us:
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