Staff shortages continue to challenge healthcare providers in all sectors. New England Life Care (NELC) looked to technology that would support staff efficiency and enhanced patient engagement.
Lean how they worked with MyndYou to implement leanor to support patient outreach.
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Your teams continue to be stretched. They’re asked to deliver more care and better outcomes with a similar or shrinking workforce. Traditional care management programs deliver results, but costs are high when implemented by a highly trained workforce. Meanwhile traditional automated outreach or IVR systems may be frustrating for patients.
The next big opportunity? Combining AI and human intervention to expand capacity, reduce costs, and improve quality of care. Review our five tips for implementing an AI virtual assistant such as Eleanor – including how to apply the 85/15 principle to maximize results.