MyndYou’s Virtual Care Assistant, MyEleanor, helps close care gaps and improve engagement, and extends member reach to help high and rising-risk members thrive at home.
and Lower Costs
Identify and Address
SDOH Issues to
and Boost Retention
Early identification of declining health helps insurers reduce preventable utilization costs. The MyEleanor platform listens for both verbal and non-verbal cues, referring members for critical services or alerting care teams when medical or behavioral health anomalies, or social determinants of health (SDOH) issues, are detected.
45% of members were identified as having an issue related to SDOH, including loneliness and isolation, food insecurity, housing problems, and accessing health plan services and benefits.
94% of members remained engaged through the full program and 90% expressed a desire to continue using the solution.
84% of members said calls with MyEleanor made them feel more connected to their care team and showed that their health plan cared about them.
Learn how MyndYou helped one of our health plan partners predict and detect health concerns – such as falls, medication nonadherence, and loneliness and isolation – allowing care managers and health coaches to intervene quickly.